Redesigning GoPro’s Media Management Experience

To reduce confusion and churn among GoPro subscribers, I designed a unified media gallery that merges app and cloud content into a single, intuitive view. This streamlined grid simplified storage management, aligned the app experience with user expectations, and led to a sustained ~40–50% lift in daily subscription activity following launch.

Product Design

Engagement

cloud • mobile • desktop • web

Boosted growth and cut churn: The cloud subscription overhaul behind 30% of company revenue.

Developed and executed a phased strategy for cloud subscription services that generated 30% of company revenue, boosted new subscriptions by 10%, and lowered churn by 4%.

Product Design

Growth

UXR

cloud • MOBILE • Desktop • web

Conducted research to develop concepts for a mobile app that boosts content engagement

Served as Product Manager and UI/UX Designer on a team of six students, collaborating with Netflix stakeholders to conduct user interviews, define requirements, and develop high-fidelity prototypes.

Product Management

Engagement

UI / UXR

mobile • research artifacts

Designed an AI profit forecasting tool for construction projects

Led UX research and design for an AI-powered forecasting tool in Construction Analytics, guiding it from concept to delivery. Developed an intuitive UX that empowers contractors, manufacturers, and distributors to access predictive insights, assess project risks, and make data-driven decisions.

Product Design

Marketing

cloud • web

Redesigning GoPro’s Media Management Experience

To reduce confusion and churn among GoPro subscribers, I designed a unified media gallery that merges app and cloud content into a single, intuitive view. This streamlined grid simplified storage management, aligned the app experience with user expectations, and led to a sustained ~40–50% lift in daily subscription activity following launch.

Product Design

Engagement

cloud • mobile • desktop • web

Boosted growth and cut churn: The cloud subscription overhaul behind 30% of company revenue.

Developed and executed a phased strategy for cloud subscription services that generated 30% of company revenue, boosted new subscriptions by 10%, and lowered churn by 4%.

Product Design

Growth

UXR

cloud • MOBILE • Desktop • web

Conducted research to develop concepts for a mobile app that boosts content engagement

Served as Product Manager and UI/UX Designer on a team of six students, collaborating with Netflix stakeholders to conduct user interviews, define requirements, and develop high-fidelity prototypes.

Product Management

Engagement

UI / UXR

mobile • research artifacts

Designed an AI profit forecasting tool for construction projects

Led UX research and design for an AI-powered forecasting tool in Construction Analytics, guiding it from concept to delivery. Developed an intuitive UX that empowers contractors, manufacturers, and distributors to access predictive insights, assess project risks, and make data-driven decisions.

Product Design

Marketing

cloud • web

Redesigning GoPro’s Media Management Experience

To reduce confusion and churn among GoPro subscribers, I designed a unified media gallery that merges app and cloud content into a single, intuitive view. This streamlined grid simplified storage management, aligned the app experience with user expectations, and led to a sustained ~40–50% lift in daily subscription activity following launch.

Product Design

Engagement

cloud • mobile • desktop • web

Boosted growth and cut churn: The cloud subscription overhaul behind 30% of company revenue.

Developed and executed a phased strategy for cloud subscription services that generated 30% of company revenue, boosted new subscriptions by 10%, and lowered churn by 4%.

Product Design

Growth

UXR

cloud • MOBILE • Desktop • web

Conducted research to develop concepts for a mobile app that boosts content engagement

Served as Product Manager and UI/UX Designer on a team of six students, collaborating with Netflix stakeholders to conduct user interviews, define requirements, and develop high-fidelity prototypes.

Product Management

Engagement

UI / UXR

mobile • research artifacts

Designed an AI profit forecasting tool for construction projects

Led UX research and design for an AI-powered forecasting tool in Construction Analytics, guiding it from concept to delivery. Developed an intuitive UX that empowers contractors, manufacturers, and distributors to access predictive insights, assess project risks, and make data-driven decisions.

Product Design

Marketing

cloud • web

Reid Haviland | Product Designer
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Reid Haviland | Product Designer